Returns & Refunds policy
As products on this store are printed to order, we cannot accept returns for change of mind reasons or incorrect sizing reasons.
We can only offer returns on items which are damaged, faulty, or sent incorrectly.
To start a return, please first email us at info@thesafetynetfoundation.co.uk, with your order number and reason for return.
If your return is approved, it needs to be sent to the following address:
66 Paul Street, London EC2A 4NA, United Kingdom
- You have the right to request a return within 14 days of receiving your goods.
- You must notify us via email within this 14-day period to be eligible for a return.
- Once notified, you have a further 14 days to return the item(s).
- Returns will not be accepted without prior authorisation.
- Customers are responsible for return postage costs unless the item is damaged, faulty, or incorrect.
- We will offer a repair, replacement, or refund, and will cover reasonable return costs where applicable.
- Items must be returned unused, in original condition, and in original packaging.
- We reserve the right to reduce the refund to reflect any loss in value where items are returned used, damaged, or not in a re-saleable condition.
- Refunds will be processed within 14 days of receiving the returned goods or proof of return, whichever is earlier.
- Refunds will be made using the original payment method.
- Only standard delivery costs will be refunded; upgraded delivery services are non-refundable.
- We do not accept returns for personalised or custom-made items, perishable goods, or sealed hygiene products once opened.
Our e-Gift cards are non-refundable. Items purchased via an e-Gift card (whether in part or in full) are eligible for returns & refunds - if the above conditions are met). Find out more about our e-Gift card T&Cs here.
*This Returns & Refunds policy refers to our printed products only. For returns & refunds information about our Embroidered Merch range, please email essexembroidery@gmail.com