FAQs

Where is my order?

Once your order has been shipped, you'll receive a confirmation email with a tracking link. You can follow your order's journey from there.

Your order may arrive in separate shipments. You will receive separate tracking links per shipment.

If you have created an account with us, you can also sign in to view your full order history and check status updates.

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Orders for our Embroidered Merch range are in partnership with Essex Embroidery. Please email essexembroidery@gmail.com if you need help tracking your Embroidered Merch.

What are your delivery rates?

UK deliveries are free on orders £50.00 and above.

Orders below £50.00 will be charged a delivery fee. This fee is calculated at checkout and will depend on how much your order weighs:

  • 0 - 100 grams: £3.48
  • 101 - 699 grams: £4.98
  • 700 grams - 2kg: £7.38
  • 2 - 6kg: £11.99

Orders weighing less than 2kg will be delivered by Royal Mail 24 Tracked.

Orders weighing over 2kg will be delivered by another courier.

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Delivery rates for items from our Embroidered Merch range will vary depending on which item/s you order. Please check the Embroidered Merch page for details.

When will my order arrive?

UK deliveries usually arrive in 4 - 8 working days.

You'll receive an email with tracking information once your order has shipped.

The breakdown:

  • 3 - 5 working days lead time (getting your merch printed & packaged)

  • 1 - 3 workings days shipping time (transporting your goods to your door)


Your order may arrive in separate shipments. You will receive separate emails with tracking links per shipment.

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For delivery times on items from our Embroidered Merch range, please email essexembroidery@gmail.com for details.

Do you deliver outside of the UK?

At the moment we only ship to the UK. 

What is your Returns & Refunds policy?

View our full Returns & Refunds policy here.

As our products are printed to order, we can only accept returns on faulty or damaged items, or items which were sent incorrectly. We do not offer returns or refunds for change-of-mind reasons or incorrect sizing reasons.

Please choose your sizing and colours carefully. 

Our garment measurements are approximate and may vary slightly. For best results, compare the garment measurements to a similar clothing item you already own, laid flat and not worn on the body.

Product colours may show up differently on different screens.

How will my purchases help The Safety Net Foundation (SNF)?

Your purchases will help us provide support and community to people in the Health & Safety profession. This support includes training and mentorship, such as workshops and peer-to-peer networks.

Our mission is to help everyone in the industry gain access to equal opportunity, advance their careers and reach their potential.

While we're here for everyone, our support often helps people from traditionally underprivileged backgrounds the most. 

A huge thank you for visiting our store. Your support means a lot to us and goes a long way in creating a safer, better future.

You can find out even more about The Safety Net Foundation and what we do at www.thesafetynetfoundation.co.uk.

Are your products printed to order?

Yes! The Safety Net Foundation's merchandise store operates on a print-on-demand (POD) business model. Each product is printed to order (or embroidered to order, in the case of our lovely Embroidered Merch collection).

By printing orders on demand, we reduce waste from overproduction. This enables us to put more into growth initiatives for Health & Safety professionals.

Are there more ways I can support The Safety Net Foundation (SNF)?

Yes there are! Learn more about our SNF Member support tiers here.

Do you have clothing size guides?

The Size & Fit Guide for our printed T-shirts (The Everyday T-shirt, Annette T-shirt, and SNF Retro Tees) can be found here.

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For our Embroidered Merch range, please refer to each item's individual size guide, which is linked under each product image.

How do I wash my SNF merch?

Wash and care for your printed SNF T-shirts and Tote bags like so:

  • Wash with similar colours
  • Wash & iron inside out
  • Wash at 30 degrees c
  • Do not bleach
  • Do not dry clean
  • Do not tumble dry
  • Iron at low temperature
  • No ironing on print 


For care instructions of our Embroidered Mech range, please check the label of each item. Or email essexembroidery@gmail.com for more info.

How do I contact customer service?

Pop your question into this contact us form or email us at info@thesafetynetfoundation.co.uk and we'll be happy to help!

Do your e-Gift cards expire?

No, SNF e-Gift cards don't expire! 

But why wait to rock the best merch in town?